Do you have a dispute?

The vast majority of workers’ compensation claims progress to the satisfaction of all parties involved, including the injured worker.

If you need assistance to resolve a dispute to a claim, you can apply to the Workers’ Compensation Conciliation Service or contact WorkCover WA’s Advice and Assistance line on 1300 794 744.

An application to the Workers’ Compensation Arbitration Service can only be made after a Certificate of Outcome has been issued by a Conciliation Officer at the end of the conciliation process. In the Workers’ Compensation Arbitration Service matters are determined by an arbitrator according to the merits of the case.

For more information, access the conciliation and arbitration process chart below, or download the ‘What happens if there is a dispute?’ Guide.

What is conciliation?
Conciliation involves parties in dispute coming to their own agreement, with the assistance of an independent Conciliation Officer from the Workers’ Compensation Conciliation Service (WCCS).

Find out about the WCCS and resolving a dispute through conciliation.

Go to Workers’ Compensation Conciliation Service.

What is arbitration?
Arbitration is a formal recorded proceeding at which evidence is heard and a legally qualified Arbitrator from the Workers’ Compensation Arbitration Service (WCAS) makes a final determination.

Find out more about the WCAS, resolving a dispute through arbitration, and how to appeal arbitration determinations.

Go to Workers’ Compensation Arbitration Service.

How does the process work?

Many common questions are answered on our Frequently Asked Questions (FAQs) page.

Go to FAQs.