If you have any questions or require further information, contact our Advice and Assistance Service on 1300 794 744 between 8.30am and 4.30pm on weekdays.

An Advisory Officer will provide guidance and support to all parties in relation to their rights and obligations under the Workers Compensation and Injury Management Act 2023.

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Contact details


Switchboard: 08 9388 5555



Mail or in person

Address: 2 Bedbrook Place, Shenton Park WA  6008

Conciliation and Arbitration Service enquiries

Phone: 08 9388 5555 and ask for Conciliation and Arbitration Services (CAS)

CAS Online Helpdesk: 08 9388 5551

Email: CASOnline@workcover.wa.gov.au

A Conciliation and Arbitration Services officer cannot give general information or legal advice on workers compensation and injury management matters, nor provide representation in any proceedings on your behalf.

Media enquiries

Phone: 08 9388 5555 and ask for the Manager Communications and Education

Email: communications@workcover.wa.gov.au

Submit feedback about our services

WorkCover WA values good customer service. If you have a compliment, complaint or suggestion, you can provide feedback through our Customer First feedback system.

Submit a complaint about a service provider

If you have a complaint about a service provider (such as an insurer, self-insurer, workplace rehabilitation provider or approved permanent impairment assessor) in the Western Australian workers compensation and injury management scheme, we would like to hear your concerns.

You can lodge a complaint through our service provider complaint page.