To contact the Agency for advice on any aspect of the Western Australian workers’ compensation and injury management scheme, contact the Advice and Assistance Service on 1300 794 744 between 8.30am and 4.30pm, Monday to Friday. An Advice & Assistance Officer will provide guidance and assistance to all parties in relation to their rights and obligations under the Workers’ Compensation and Injury Management Act 1981.Submit an electronic query
Switchboard: 08 9388 5555
Mail or in person
Address: 2 Bedbrook Place, Shenton Park WA 6008
Phone: 08 9388 5555 and ask for Communications and Education
Conciliation and Arbitration Service enquiries
Phone: 08 9388 5555 and ask for Conciliation and Arbitration Services (CAS)
CAS Online Helpdesk: 08 9388 5551
Note that a Conciliation and Arbitration Services officer cannot give general information or legal advice on workers’ compensation and injury management matters, nor provide representation in any proceedings on your behalf.
WorkCover WA values good customer service. If you have a compliment, complaint or suggestion, we encourage you to provide feedback through the Customer First feedback system.
If you have a complaint about a service provider (such as an insurer, self-insurer, registered agent or workplace rehabilitation provider) in the Western Australian workers’ compensation and injury management scheme, we would like to hear your concerns.
You can lodge a complaint through our service provider complaint page.