If you have any questions or require further information, contact our Advice and Assistance Service on 1300 794 744 between 8.30am and 4.30pm on weekdays.
An Advisory Officer will provide guidance and support to all parties in relation to their rights and obligations under the Workers Compensation and Injury Management Act 2023.
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Phone
Switchboard: 08 9388 5555
Mail or in person
Address: 2 Bedbrook Place, Shenton Park WA 6008
Conciliation and Arbitration Service enquiries
Phone: 08 9388 5555 and ask for Conciliation and Arbitration Services (CAS)
CAS Online Helpdesk: 08 9388 5551
Email: CASOnline@workcover.wa.gov.au
A Conciliation and Arbitration Services officer cannot give general information or legal advice on workers compensation and injury management matters, nor provide representation in any proceedings on your behalf.
Media enquiries
Phone: 08 9388 5555 and ask for the Manager Communications and Education
WorkCover WA values good customer service. If you have a compliment, complaint or suggestion, you can provide feedback through our Customer First feedback system.
If you have a complaint about a service provider (such as an insurer, self-insurer, workplace rehabilitation provider or approved permanent impairment assessor) in the Western Australian workers compensation and injury management scheme, we would like to hear your concerns.
You can lodge a complaint through our service provider complaint page.
