To contact the Agency for advice on any aspect of the Western Australian workers’ compensation and injury management scheme, contact the Advice and Assistance Service on 1300 794 744. An Advice & Assistance Officer will provide guidance and assistance to all parties in relation to their rights and obligations under the Workers’ Compensation and Injury Management Act 1981.

Phone and fax

Switchboard: 08 9388 5555
Fax: 08 9388 5550

Mail or in person

Address: 2 Bedbrook Place, Shenton Park  WA  6008

Media enquiries

Phone: 08 9388 5555 and ask for Communications and Education


Conciliation and Arbitration Service enquiries

Phone: 08 9388 5555 and ask for Conciliation and Arbitration Services (CAS)

CAS Online Helpdesk: 08 9388 5551


Note that a Conciliation and Arbitration Services officer cannot give general information or legal advice on workers’ compensation and injury management matters, nor provide representation in any proceedings on your behalf.

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WorkCover WA values good customer service. If you have a compliment, complaint or suggestion, we encourage you to provide feedback through the Customer First feedback system.

If you have a complaint about a service provider (such as an insurer, self-insurer, registered agent or workplace rehabilitation provider) in the Western Australian workers’ compensation and injury management scheme, we would like to hear your concerns.

You can lodge a complaint through our service provider complaint page.