This page contains our website’s terms and conditions, disclaimer, copyright, privacy and other related information.
Access this information via the relevant heading below.
WorkCover WA Online Specific Conditions of UseSpecific Conditions of Use
WorkCover Online is provided to enhance customer service and to contribute to the efficiency and effectiveness of interactions between WorkCover WA and its customers. Use of WorkCover Online is governed by the following terms and conditions.
Additional Terms and Conditions
By accessing WorkCover Online you agree to comply with these Specific Conditions of Use which apply to your access and use of WorkCover Online and the information contained on or provided by it. These conditions are in addition to the WorkCover WA Website Terms and Conditions.
Please read and ensure that you clearly understand and accept these Specific Conditions of Use before you use WorkCover Online.
Accessing WorkCover Online
Your use of WorkCover Online indicates acceptance of these Specific Conditions of Use.
Although WorkCover WA has in place procedures to avoid unintended interruption, we are unable to guarantee that WorkCover Online will always be available or will perform as expected. You acknowledge that access to WorkCover Online may not be continuous, uninterrupted, or secure always and that access may be subject to factors or circumstances beyond our reasonable control.
WorkCover WA reserves the right to refuse any request for access made at its discretion without having to give reasons for that refusal.
WorkCover reserves the right, at its sole discretion, to restrict, suspend or terminate your access to use WorkCover Online for any reason. This discretion is likely to be exercised in the following circumstances:
- security reasons.
- inappropriate or unreasonable use of WorkCover Online and the information contained therein
- in our opinion you have breached these Conditions of Use.
Identity of User
Having successfully registered, your email address and chosen password authenticates you to WorkCover WA as the person who you claim to be.
You are responsible for the security of your email address and password and must not disclose the password to any other person. If you suspect or believe that another person knows your password, you must report the matter to us. We recommend passwords are changed on a regular basis.
Validity of Information
Any information you submit to us will be, to the best of your knowledge, true and correct. WorkCover WA can rely on that information in good faith until we receive further notification from you. It is an offence under both the Criminal Code Compilation Act 1913 and relevant provisions of the Workers Compensation and Injury Management Act 2023 to make a false or misleading statement or omission.
You are responsible for ensuring that your contact details are kept up to date. WorkCover WA is not responsible for any failure in relation to communications to you, where you do not provide correct account details or email address.
As an authorised user of WorkCover Online:
- you are bound by any electronic communication which includes your account details
- we can assume that any transaction received by this system, activated by the authorised user’s account details, originated from that authorised user and is a valid transaction which cannot be reversed.
If you believe any transaction is wrong or unauthorised, you must immediately notify us. We will investigate any complaint about disputed information.
General Use
You must always act honestly and in good faith in your dealings with WorkCover WA.
To the extent permitted by law, WorkCover WA is not liable to you for any claim, loss, liability, or expense incurred by you in your access and use of WorkCover Online.
Use of information
Information contained in WorkCover Online, including information lodged in relation to conciliation of a dispute, must not be used for anything other than its intended purpose. Users must not access, or use information contained in WorkCover Online for any unlawful, improper or unethical purpose and must not share information accessed with a third party who is not otherwise authorised to access that information via WorkCover Online.
Governing Law and Jurisdiction
These Specific Conditions of Use and the transaction carried out under them are governed by and construed in accordance with the laws of the State of Western Australia and the parties submit to the jurisdiction of the courts of the State of Western Australia
All interactions are deemed to take place in the State of Western Australia and the time stamp of such interactions is the time of sending from or receipt by WorkCover WA’s web server(s) which are set to local time in Perth, Western Australia.
Data Capture and Security
Information submitted via WorkCover Online will be captured and retained by WorkCover WA. In the event of any dispute, you agree to accept WorkCover WA’s transactional records as conclusive evidence of instructional interactions made by you with WorkCover WA.
Notwithstanding our efforts to ensure that WorkCover Online is secure, you acknowledge that all electronic transactions are potentially susceptible to interception by others.
WorkCover WA will take all reasonable precautions to protect the data you transmit from misuse and loss from unauthorised access, modification, or disclosure, during transmission to WorkCover WA or while stored on servers. All data, correspondence, and responses that you provide will be handled confidentially, both online and off-line.
Should you become aware of a breach of security we ask that you immediately notify us and suspend the use of all electronic communications until we are satisfied that appropriate steps have been taken to ensure the security of electronic communications with you.
Uploading files to WorkCover Online
Document files uploaded to WorkCover Online can only be of a type of PDF to a maximum size of 50Mb.
Video files uploaded to WorkCover Online can be only of a type of MP4 to a maximum size of 500Mb.
Use at Own Risk
You agree that your use of WorkCover Online is entirely at your own risk.
WorkCover WA does not assume responsibility or risk for any damage to your computer, systems or software caused by your use of WorkCover Online.
We cannot guarantee that WorkCover Online and any material contained within, downloaded from, or accessed by it is free from computer viruses or any other threat which may affect your software or systems. To protect your software and systems we recommend you install and implement your own system protection software.
Terms and Conditions Acceptance and Amendments
In accepting these Specific Conditions of Use you agree that every time you access and/or use WorkCover Online you accept any changes to the Specific Conditions of Use.
WorkCover WA may change these Specific Conditions of Use from time to time or may vary the services provided to you with or without notice to you.
If you do not agree to any changes, you must stop using WorkCover Online.
Changes in circumstances after a document is placed on the Internet may affect the accuracy of the information. Additionally, materials may be maliciously vandalised. No assurance is given as to the accuracy of any information or advice contained after the publication on the Internet.
The material on this website may reflect the views or recommendations of third parties that are not necessarily those of WorkCover WA, nor indicate a commitment to a particular course of action.
Each user waives and releases the State of Western Australia to the full extent permitted by law from any and all claims relating to the usage of material or information made available through the Site and its pages and publications. In no event shall the State of Western Australia be liable for any incidental or consequential damages resulting from use of the material. The State of Western Australia does not accept liability for any injury, loss or damage incurred by reliance on the information or advice provided in the Site and its pages and publications or incorporated into them by reference.
Disclaimer - third party sitesWorkCover WA has no control over the content of material accessible on any third-party sites that are cross-referenced. It is the responsibility of the user to make their own decisions about the relevance or accuracy, currency and reliability of information found on those sites. WorkCover WA cannot guarantee that these links will work all of the time and has no control over the availability of the linked pages.
WorkCover WA encourages users to review the terms and conditions and privacy policies of any third-party sites or services before providing the third party with personal information.
Copyright of Western Australian Government materials resides with the State of Western Australia.
Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright Act 1968, no part may be reproduced or re-used for any purposes whatever without prior written permission of the State of Western Australia acting through WorkCover WA.
Permission to use this material can be obtained by emailing communications@workcover.wa.gov.au
When you access this website, a record of your visit will be kept. The logged information will be used only for statistical purposes.
Information provided via online forms may be stored in databases. Your information will only be used for the purpose for which it was provided.
Your email address will be recorded if you send a message. Your email address will only be used for the purpose for which it was provided, and it will not be added to a mailing list or used for any other purpose without your consent.
Any personal details submitted via the website will only be used for the purpose for which they are provided. WorkCover WA will not use your personal details for any other purpose and will not disclose them to other parties, without your consent.
No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs.
Below is a list of supported web browsers:
| Browser | Internet Explorer | Mozilla Firefox | Google Chrome | Safari | Android Browser | Safari iOS |
| Supported | 8 and above | 14 and above | 20 and above | 4 and above | 4.4 KitKat | iOS 7.x |
| Unsupported | earlier versions | earlier versions | earlier versions | earlier versions | earlier versions | earlier versions |
PDF Documents
Requirements: PDF Reader
Word, Excel or PowerPoint documents
Requirements: Microsoft Office online file viewers and converters
Alternative formats
Please contact our Advice and Assistance Service on 1300 794 744 to request alternate formats.
