This section contains information on our role within the workers’ compensation and injury management scheme and our commitment to stakeholder engagement, customer feedback and disability access and inclusion.Our role, purpose & values
WorkCover WA achieves this through the effective regulation and administration of the Workers’ Compensation and Injury Management Act 1981 (the Act), resolution of disputes, provision of quality policy advice to government and maintenance of excellent stakeholder relationships. The functions and powers of WorkCover WA are outlined in Section 100 and 101 of the Act respectively.
To ensure the State’s workers’ compensation and injury management scheme operates effectively for the people of Western Australia, WorkCover WA:
- provides information and education on all aspects of the scheme
- promotes the injury management and vocational rehabilitation of injured workers to help them successfully return to work
- undertakes research and provides statistics in the areas of rehabilitation, injury prevention and noise induced hearing loss
- monitors employers to ensure they are insured for workers’ compensation to their full liability in accordance with the Act
- regulates and monitors the performance of service providers (eg. insurers, self insurers, approved vocational rehabilitation providers and registered agents) to ensure they deliver an appropriate standard of service to workers and employers
- ensures all workers employed in a prescribed noisy workplace have hearing tests
- provides Conciliation and Arbitration Services to resolve disputed workers’ compensation matters
- registers agreements where parties agree to settle a claim for compensation or determination of the level of a worker’s impairment prior to civil action.
WorkCover WA is funded through an annual levy on insurers approved to underwrite workers’ compensation insurance in Western Australia, and on approved self-insurers.
WorkCover WA administers a number of related workers’ compensation and injury management legislation and rules.
For legislation administered by WorkCover WA, see the Legislation and rules page.
- providing advice and guidance on workers’ injury management and return to work practices
- active, responsive and transparent management of the scheme
- focused information, education and compliance activities
- fair and speedy dispute resolution
- a strong service focus.
- We are clear about what we will deliver
- We consider our scheme participants and their needs
- We commit, act and deliver
- We are proactive, positive and flexible, and act strategically
- We recognise that change is constant and that it can bring opportunity
- We build on opportunities
- We embrace diversity & individual differences
- We seek to understand and recognise people’s interests and rights
- We are fair and prompt in our actions and dealings with others
- We are trustworthy and accountable
- We act in a consistent and impartial manner
- We are transparent in our decision making
- We work as a team
- We value the contribution of others
- We embrace a culture of open communication
- increasing the quality of policies and practices
- improving successful implementation of initiatives
- increasing the chances of voluntary compliance, and
- increasing the scope for partnerships.
- workers injured through a work related accident or disease
- employers who are required by law to take out workers’ compensation insurance
- the Western Australian Government
- insurers/self-insurers and insurance brokers
- vocational training, human resource and OSH (occupational health and safety) officers
- approved vocational rehabilitation providers (AVRPs)
- medical and allied health providers
- legal practitioners and registered agents
- unions and employer associations
- the community.
Feedback from customers is the most immediate and effective way WorkCover WA can analyse public perception of its performance. The Customer First Feedback System forms part of WorkCover WA’s commitment to continuously improve services to customers and the community.
WorkCover WA’s Customer First Feedback System complies with the Australian/New Zealand Standard on Guidelines for complaint management in organisations (AS/NZS 10002:2014). It provides customers with an avenue to deliver positive or negative feedback about the Agency’s services, decisions, procedures, policies and facilities.
This feedback process increases WorkCover WA’s understanding of customer needs and expectations and identifies opportunities for organisational improvements. Customer feedback is reported regularly to the Agency’s Corporate Executive for discussion and trend identification.
Complaints against a scheme participant
Similarly, we would like to hear your concerns if you have a complaint against a scheme participant.
- Disability Access and Inclusion Plan 2017-2022 (PDF 248 KB)
The Plan outlines how WorkCover WA is ensuring people with disabilities have equal access to its facilities and services.