Conciliation involves parties in dispute coming to their own agreement.

The primary role of the Workers’ Compensation Conciliation Service (WCCS) is to resolve workers’ compensation disputes by agreement with the assistance of an independent and impartial Conciliation Officer.

Each party is given the opportunity to present their position and support it with evidence and other information. This may occur quickly and informally over the phone or face-to-face in a conciliation conference conducted in private.

Most disputes are resolved at conciliation and parties are encouraged to resolve the dispute, independently of the WCCS, at any stage of the process.

An Application for Conciliation (Form 100) form is lodged by an applicant.

Applications can also be made online.

For more information on the WCCS and lodging an application for conciliation, see the Guide to the Workers’ Compensation Conciliation Service.

A full list of conciliation forms and the Workers’ Compensation and Injury Management Conciliation Rules 2011 are available on the Conciliation rules and forms page

Parties to a dispute are entitled to have a legal practitioner or registered agent represent them. Registered agents are approved and regulated by WorkCover WA – see the current list of registered agents.

If issues remain unresolved after the completion of conciliation, there is the option to apply for arbitration.

See the full conciliation and arbitration Process Chart.

The Workers’ Compensation Conciliation Service consists of a Director, conciliation officers and support staff who, in accordance with the Workers’ Compensation and Injury Management Act 1981 and Workers’ Compensation and Injury Management Conciliation Rules 2011, focus solely on resolving disputes through conciliation.

Conciliation officers assist those in dispute come to an agreement acceptable to all parties. They do so by acting fairly, economically, informally, quickly and according to the substantial merits of the case.

Conciliation officers:

  • are independent, impartial and focus solely on resolving disputes via conciliation
  • are trained and experienced in dispute resolution techniques
  • are flexible and assist in defining the dispute, noting the most important concerns and agreed facts
  • have statutory authority to make limited directions for the payment, suspension or reduction of compensation entitlements, in appropriate situations
  • cannot advise how parties should put their case or negotiate, but can highlight the risks or limitations involved and offer best and worst case scenarios
  • may express opinions about the probable outcome of the application if it were to be determined by an arbitrator. These opinions are not binding but may serve as a useful guide in the resolution of issues.
The legislated rules and forms for commencing and progressing conciliation in the workers’ compensation and injury management scheme in Western Australia are available on the Conciliation rules and forms page.

Lodging an application for conciliation

An application for conciliation can be lodged online.

Printable versions of the Application for Conciliation (Form 100) are available to download from the Conciliation rules and forms page. You can lodge your application:

  • in person at WorkCover WA, 2 Bedbrook Place, Shenton Park, WA, 6008
  • by fax, (08) 9388 5690 (more than 20 pages cannot be faxed)
  • by post to Workers’ Compensation Conciliation Service, WorkCover WA, 2 Bedbrook Place, Shenton Park, WA, 6008

If you need assistance completing the form, contact Advice and Assistance on 1300 794 744.

Lodging documents by email

As per Rule 28 A of the Workers’ Compensation and Injury Management Conciliation Rules 2011 the approved email address for lodging documents relating to a current Conciliation dispute is conciliation.docs@workcover.wa.gov.au.

Conditions of lodgement by email

There are a number of conditions to meet when lodging documents by email. Documents not complying with the below conditions will be returned to the sender and considered to have not been lodged.

  1. An email which includes documents lodged under this rule must:
    1. state the sender’s name, postal address and email address; and
    2. state a telephone number through which the sender can be contacted; and
    3. list and describe the documents being lodged by email.
  1. Any documents lodged must relate to a current or proposed (in the case of an Application for Conciliation – Form 100) Conciliation Service dispute. Documents relating to disputes before the Arbitration Service cannot be lodged by email.
  1. Documents relating to memorandum of agreements and section 92(f) deeds cannot be lodged via email.
  1. The subject line must include the conciliation case reference number unless the document lodged is a new Application for Conciliation (Form 100).
  1. Documents are to be submitted at least 7 days prior to a scheduled conference.
  1. Documents submitted by email must be in pdf, tif, jpeg or png format and be less than 5MB.

There has been no change to Rule 7(2) which requires documents submitted in accordance with the Rules to be copied and sent out to other parties to the dispute.