- insurers and self-insurers such as WorkCover Number (WCN) requests, National Insurers Data Specification (NIDS) file submission, WC12 (Statement of Policies, Premium, Wages and Claims) submissions, claims information, policy cancellation requests and reference information
- the recording of workplace rehabilitation referrals by insurers and self-insurers and outcomes by workplace rehabilitation providers
- approved audiometric officers, audiometrists and audiologists to record hearing test results, and
- parties involved in conciliation, arbitration, settlements and common law to make applications to and interact with WorkCover WA’s Conciliation and Arbitration Services.
- Go to www.workcover.wa.gov.au and select WorkCover WA Online from the Quick Access menu on the left-hand side
- Alternatively, Click Here. You may wish to save this link to your desktop.
WorkCover WA recommends using the latest version of Google Chrome or Microsoft Edge. Also, ensure your firewall allows access to WorkCover WA Online.
To download PDF documents, Adobe Acrobat Reader or other PDF reader is required.
The use of WorkCover WA Online is governed by terms and conditions.
See the Specific Conditions of Use for further information.
- On the WorkCover WA Online home page select Register Here.
- You will need to enter your first name, surname, email, phone and password.
- You will need to activate multi-factor authentication using a mobile or landline phone number. For more information see the question “How do I register for multi-factor authentication?”.
- To activate your account, check your email inbox for a link to confirm your email address and follow the prompts.
If you have a Local Security Officer (LSO), please contact them for assistance. (See “What is a Local Security Officer”).
Alternatively, you can Contact us.
Go to the WorkCover WA Online home page and select Forgot Password. Or if you are already logged into WorkCover WA Online, go to My Account and select Change Password.
You will be requested to enter your email address. This must be the same email address you have registered with WorkCover WA Online.
Check your email inbox for a link to reset your password and follow the prompts.
If you receive an error message (invalid code / email, etc.), please refresh your page and delete any saved passwords from your browser.
MFA is mandatory for all WorkCover WA Online users. If you have not already registered, you will be prompted with a red alert message asking you to “Protect your account”.
Enter a mobile or landline* phone number, including the area code, then click Submit.
This number will be used to send you a code via SMS (for mobile) or voice call (for landline). Enter the code you receive, then Submit.
You are now registered for MFA.
*(Please note, multi-factor authentication against landline numbers which have an automated message service is not possible. Please use a landline number without this feature or preferably, a mobile phone number).
If you have entered an incorrect password or MFA code three (3) times, you will be locked out of WorkCover WA Online. You will need to wait 10 minutes and try again with the correct password and MFA code or reset your password. You will not be able to re-enter or reset your password during this time.
No, emails are not considered secure for MFA purposes. A mobile or landline phone number is required.
Check you have registered for WorkCover WA Online and activated your account. See “How do I register for WorkCover WA Online” for details.
If you have entered an incorrect password or MFA code three (3) times, you will be locked out of the system. You will need to wait 10 minutes and try again with the correct password and MFA code.
If you have a Local Security Officer (LSO), they may be able to confirm your registered email address.
If you have forgotten your password, see “How do I reset my password?”
To update your first name, surname and/or phone number, go to the WorkCover WA Online homepage and select My Account.
To change your login email address, go to the WorkCover WA Online homepage and select My Account. Add a secondary email address and select as your new primary email.
No. You are responsible for the security of your email address and password which you must not disclose to any other person.
See Section 3 of the Specific Conditions of Use for further information.
No. Your email and chosen password authenticates you to WorkCover WA as the person you claim to be. You must not disclose your password to any other person.
Transactions received by this system, activated by the authorised user’s account details, are assumed to have originated from that user.
See Section 4 of the Specific Conditions of Use for further information.
Your account will need to be ‘associated’ with a service provider.
The available associations in WorkCover WA Online are:
- Audiometric Officers
- Audiometrists
- Audiologists
- Insurers
- Representatives
- Self-Insurers
- Workplace Rehabilitation Providers
This grants you permission to conduct business activities on their behalf through WorkCover WA Online.
You can submit a request for association with a service provider under My Account on the WorkCover WA Online homepage.
Select Request Association and a form will appear requiring you to select one of the following:
- Workplace rehabilitation Provider (WRP) and the WRP name
- Insurer and the Insurer name
- Self-Insurer and the Self-Insurer name.
Submit the form and your Local Security Officer will approve your request.
Yes, you can request associations with multiple service providers by repeating the Request Association process.
Requests to associate with a service provider are completed by your Local Security Officer (LSO). If your request is still pending, ask your LSO to review and process your request.
Go to the WorkCover WA Online homepage and select My Account, then My Associations. You can change the service provider by selecting Switch.
Please contact your nominated Local Security Officer who can disassociate your user account.
Check you have registered for WorkCover WA Online and activated your account. See “How do I register for WorkCover WA Online”.
If you are registered, check you are associated with your organisation. See “How do I associate my account with a service provider” for more information.
Check you have registered for WorkCover WA Online and activated your account. See “How do I register for WorkCover WA Online”.
If you are registered, check you are associated with your organisation. See “How do I associate my account with a service provider” for more information.
The Local Security Officer (LSO) is a nominated user for a service provider who is responsible for administering and maintaining the staff user accounts for WorkCover WA Online. Some service providers may not have a nominated LSO.
The LSO can:
- Approve or disapprove requests to associate with their service provider
- Disassociate existing user accounts with their service provider
- Grant or revoke approval for an LSO.
Where there is no represented Local Security Officer (LSO), a service provider must nominate an individual. This individual must raise an account on WorkCover WA online and request LSO access using the form on Contact us or contact CASonline@workcover.wa.gov.au to request a Local Security Officer Form.
WorkCover WA will process the request and notify the nominated individual.
Yes, you can request associations with multiple service providers by repeating the Request Association process.
To change access between service providers, go to the WorkCover WA Online homepage, select My Account, then My Associations, then Switch.
Yes, a service provider can have more than one LSO.
Go to the WorkCover WA Online home page and select Manage Users.
Requests requiring a decision will be listed in Pending Requests.
To approve a request, select Approve, then Confirm.
Go to the WorkCover WA Online home page and select Manage Users.
Requests requiring a decision will be listed in Pending Requests.
To approve a request, select Decline, then Confirm.
Go to the WorkCover WA Online home page and select Manage Users.
Search for the user in the user list, then select Details, then Current Permissions.
Under actions, select Disassociate.
A user can only be disassociated. See “How do I disassociate a current user?”
Go to the WorkCover WA Online home page, select My Account and search for the user in the user list.
Select Details, then Current Permissions.
Under the roles section, select Set as LSO.
A LSO’s access can be changed to a user only.
Go to the WorkCover WA Online home page, select My Account and search for the user in the user list.
Select Details, then Current Permissions.
Under the roles section, deselect Set as LSO.
If you have a Local Security Officer, contact them for assistance in the first instance. If they are unable to assist Contact us.
If you need assistance using the WorkCover WA Online Conciliation Service or Arbitration Service modules, please contact the CAS Help Desk on 08 9388 5551 or email CASonline@workcover.wa.gov.au.
