Insurer and Self-Insurer Principles and Standards of Practice

The Principles and Standards outline WorkCover WA’s baseline expectations of insurers and self-insurers operating in the scheme.

An interactive self-assessment tool to assist case managers reflect on their practices and processes in adherence to the Principles and Standards.

Claims Managers Capability Framework

The Claims Managers Capability Framework sets out the practices, skills and behaviours expected of claims managers in the Western Australia workers’ compensation scheme.

The Capability Framework translates the Insurer and Self-insurer Principles and Standards of Practice into observable practices and behaviours which claims managers should demonstrate when delivering scheme services.

Claims Managers Capability Framework (PDF – 473kb)

Clinical Framework

The Clinical Framework for the Delivery of Health Services (Clinical Framework) is an evidence-based guide designed to support healthcare practitioners delivering services to people with compensable injuries. Developed by the Transport Accident Commission (TAC) and the Victorian WorkCover Authority, this framework reflects contemporary research and has been widely endorsed by Australian workers’ compensation jurisdictions, as well as peak health associations.

The Clinical Framework outlines five principles shown to deliver optimal recovery and return to work outcomes for injured workers. The principles are:

  1. measure and demonstrate the effectiveness of treatment
  2. adopt a biopsychosocial approach
  3. empower the injured person to manage their injury
  4. implement goals focused on optimising function, participation and return to work
  5. base treatment on best available research evidence

We encourage you to use and share the framework with your colleagues, patients (injured workers), employers and workplace rehabilitation providers in working towards optimal outcomes in recovery and return to work.

Electronic Data Specification Guidelines and Forms - Insurers

WorkCover WA requires additional data from insurers for monitoring scheme performance and setting recommended premium rates. This data is required to be submitted in accordance with the guidelines. Please note all the Forms are required to be submitted via WorkCover WA Online.

Guidelines and Timeframes

Templates

  • Form WC12 TEMPLATE
  • Form WC20 Mid Financial Year TEMPLATE
  • Form WC20 Full Financial Year TEMPLATE
  • Form WC30 TEMPLATE

Sample Data

  • Form WC12 SAMPLE
  • Form WC20 Mid Financial Year SAMPLE
  • Form WC20 Full Financial Year SAMPLE
  • Form WC30 SAMPLE
Guidelines and Forms - Self-Insurers

WorkCover WA requires additional data from insurers for monitoring scheme performance and setting recommended premium rates. This data is required to be submitted in accordance with the guidelines. Please note all the Forms are required to be submitted via WorkCover WA Online.

Guidelines and Timeframes

Templates

  • Form WC20 Mid Financial Year TEMPLATE
  • Form WC20 Full Financial Year TEMPLATE
  • Form WC31 TEMPLATE

Sample Data

  • Form WC20 Mid Financial Year SAMPLE
  • Form WC20 Full Financial Year SAMPLE
  • Form WC31 SAMPLE
General publications
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