The Principles and Standards outline WorkCover WA’s baseline expectations of insurers and self-insurers operating in the scheme.
- Insurer and Self-insurer Principles and Standards of Practice (PDF – 4.36MB, Accessible Word Version – 43.8kb)
An interactive self-assessment tool to assist case managers reflect on their practices and processes in adherence to the Principles and Standards.
The Claims Managers Capability Framework sets out the practices, skills and behaviours expected of claims managers in the Western Australia workers’ compensation scheme.
The Capability Framework translates the Insurer and Self-insurer Principles and Standards of Practice into observable practices and behaviours which claims managers should demonstrate when delivering scheme services.
Claims Managers Capability Framework (PDF – 473kb)
The Clinical Framework for the Delivery of Health Services (Clinical Framework) is an evidence-based guide designed to support healthcare practitioners delivering services to people with compensable injuries. Developed by the Transport Accident Commission (TAC) and the Victorian WorkCover Authority, this framework reflects contemporary research and has been widely endorsed by Australian workers’ compensation jurisdictions, as well as peak health associations.
- Clinical Framework for the Delivery of Health Services (PDF – 1324kb)
WorkCover WA endorses the use of the Clinical Framework by medical and allied health practitioners delivering services to injured workers in Western Australia.
The Clinical Framework outlines five principles shown to deliver optimal recovery and return to work outcomes for injured workers. The principles are:
- measure and demonstrate the effectiveness of treatment
- adopt a biopsychosocial approach
- empower the injured person to manage their injury
- implement goals focused on optimising function, participation and return to work
- base treatment on best available research evidence
We encourage you to use and share the framework with your colleagues, patients (injured workers), employers and workplace rehabilitation providers in working towards optimal outcomes in recovery and return to work.
- Q2 Specification Part 1 Version 1.2 (PDF – 1.4MB)
- Q2 Specification Part 2 Version 1.2.1 (PDF – 1.0MB)
WorkCover WA requires additional data from insurers for monitoring scheme performance and setting recommended premium rates. This data is required to be submitted in accordance to the guidelines. Please note, with exception of WC20-Semi-Annual 2022/23 returns, all the Forms are now required to be submitted via WorkCover WA Online. Insurers have the option of emailing the WC20-Semi-Annual 2022/23 returns using the WC20-Semi-Annual Form.
General
Forms
- WC12-Annual-FILE
- WC20-December-FILE
- WC20-Annual-FILE
- WC30-Annual-FILE
- WC20-Semi-Annual (** use for WC20-Semi-Annual 2022/23 Returns)
Guidelines
- Guidelines-WC12-Annual
- Guidelines-WC20-December
- Guidelines-WC20-Annual
- Guidelines-WC30-Annual
- Guidelines-WC20-Semi-Annual
Sample Data
Previous Year's Guidelines
WorkCover WA requires additional data from insurers and self-insurers for monitoring scheme performance and setting recommended premium rates. This data is required to be submitted in accordance to the guidelines. Please note that the WC12 Form is now required to be submitted via WorkCover WA Online.
General
Forms
- Forms and Checklist – Semi-Annual – WC20
- Forms and Checklist – Annual – WC20 & WC30
- Forms – Annual – WC12
Guidelines
WorkCover WA requires additional data from self-insurers for monitoring scheme performance and setting recommended premium rates. This data is required to be submitted in accordance to the guidelines. Please note, with exception of WC20-Semi-Annual 2022/23 returns, all the Forms are now required to be submitted via WorkCover WA Online. Insurers have the option of emailing the WC20-Semi-Annual 2022/23 returns using the WC20-Semi-Annual Form.
General
Forms
- WC20-December-FILE
- WC20-Annual-FILE
- WC31-Annual-FILE
- WC20-Semi-Annual (** use for WC20-Semi-Annual 2022/23 Returns)
Guidelines
Sample Data
Previous Year's Guidelines
WorkCover WA requires additional data from insurers and self-insurers for monitoring scheme performance and setting recommended premium rates. This data is required to be submitted in accordance to the guidelines. Please note that the WC12 Form is now required to be submitted via WorkCover WA Online.
General
Forms
Guidelines
- Standard Employer Indemnity Policy (PDF – 70kb)
The basis of all workers’ compensation policies.
- Checklist for Memoranda of Agreement and 92f Deeds (PDF – 44kb)
Checklist of steps to be taken prior to lodgement of MOA or 92f deeds. -
Guide to completing the Form WC12 (PDF – 489kb)
A guide developed to assist insurers in completing the Form WC12
- Compensation for Workplace Fatality – Guidelines for Insurers/Self-Insurers (PDF – 885kb)
- WF01 – Insurer/self-insurer notice liability is accepted (Word – 20kb)
- WF02 – Insurer/self-insurer notice additional information required (Word – 17kb)
- WF03 – Insurer/self-insurer notice liability is disputed (Word – 21kb)
Insurance Brokers’ Code of Practice (PDF – 905kb)
The Code was developed collaboratively by WorkCover WA and the National Insurance Brokers Association (NIBA) to provide clear guidelines for insurance brokers operating within the workers’ compensation system and assist you to meet your professional obligations.
- Template Injury Management System (Word – 52kb)
This template will assist employers to devise an appropriate injury management system for their workplace.
- Template Return to Work Program (Word – 108kb)
This template will assist employers to devise an appropriate Return to Work Program collaboratively with the injured worker.
- Workplace Rehabilitation Referral Form (Word – 99kb)
This form can be used by workers, employers or treating medical practitioners to request a referral to a workplace rehabilitation provider.
- Form 6: Declaration of worker not residing in Western Australia (Word – 26kb, Fillable PDF – 136kb)
This form is used to declare an injured workers’ incapacity when the injured worker does not reside in Western Australia.
- Form 18: Notice of Arrangement of Audiometric Test (Word – 308kb)
This form is used to notify a worker that an audiometric test has been arranged including the appointment details and pre-appointment requirements of the worker.
- Form 410: Request for Baseline Full Audiological Assessment (Word – 50kb)
Form used by employers to request a full audiological assessment of a worker.
- Form 21: Notice of Dispute (noise induced hearing loss) (Word – 120kb)
This form can be used by workers or employers when disputing the results of an audiometric (hearing) test.
- Form 406: Authorisation to Release WorkCover WA Audiometric Test Results (Word – 98kb)
Form used by workers to authorise the release of their audiometric test results to whoever they specify.
- Form 412: Worker’s Consent to Release Hearing Test Results (PDF – 195kb)
This form can be used by a worker to authorise WorkCover WA to release their hearing test(s) results to a nominee.
- Form 15G: Notice of Intention to Dismiss a Worker (PDF – 270kb)
This form is required if you intend to dismiss an injured worker within 12 months from the day the worker is entitled to receive weekly payments.
- Workers Compensation: A Guide for Employers (PDF – 8MB)
A comprehensive guide to assist you with your workers’ compensation and injury management obligations in accordance with the Workers’ Compensation and Injury Management Act 1981.
- Injury Management: A Guide for Employers (PDF – 1MB)
This publication provides information regarding your legal obligations for injury management systems and Return to Work Programs and contains a three step approach to effective injury management.
- Workers’ compensation essentials – Employer fact sheet (PDF – 1.8MB)
This fact sheet offers essential information to assist employers in meeting their obligations under the Workers’ Compensation and Injury Management Act 1981.
- Workers’ compensation essentials – Employer fact sheet (Vietnamese) (PDF – 428KB)
This fact sheet offers essential information to assist employers in meeting their obligations under the Workers’ Compensation and Injury Management Act 1981.
- Injured at work poster – For employers with insurers (PDF – 115KB)
This A3 poster has been produced for employers who have a workers’ compensation insurance policy with an insurer and outlines what your worker can do if they are injured at work.
- Injured at work poster – For self-insurers (PDF – 115KB)
This A3 poster has been produced for employers who are approved by WorkCover WA to self-insure and outlines what your workers can do if they are injured at work.
- Fact sheet – Supporting your worker (PDF – 219kb)
This fact sheet details the steps an employer can take to assist their worker to return to work.
- A Technical Note on Contractors and Workers’ Compensation (PDF – 430kb)
Detailed information to clarify liability and legal obligations in relation to contractors and sub-contractors.
- A Guide to Noise Induced Hearing Loss (PDF – 595 kb)
A comprehensive guide on your obligations regarding noise induced hearing loss.
- Work related hearing loss claims – Employer and worker fact sheet (PDF – 595 kb)
A fact sheet that outlines the process of claims for noise induced hearing loss for workers and employers.
- NIHL Directory of Service Providers (Word – 193kb)
A directory of approved hearing testers in Western Australia.
Register of Registered Agents
See the current list of registered agents.
- How to Apply for Registration or Renewal as a Registered Agent (PDF – 182kb)
This guide explains how to make an application to become registered as an agent.
- Form – Application for Registration or Renewal as a Registered Agent (Word – 94kb)
Application requirements and submission details are contained within this electronically writeable form.
- Workers’ Compensation and Injury Management Regulations 1982 (External Link)
Link to the Regulations on the Legislation website.
- Workers’ Compensation (Legal Practitioners and Registered Agents) Costs Determination 2018 (External link)
Link to the Costs Determination on the Legislation website.
- Independent Registered Agent Activity and Costs Record (Word – 35kb)
This template assists Independent Registered Agents to compile ‘Activity and Costs’ records.
- Independent Registered Agents: Information for Clients (PDF – 145kb)
This fact sheet provides essential information for clients of Independent Registered Agents
- Client Acknowledgement of Costs (Word – 18kb)
This template enables clients to confirm their acknowledgement and awareness of costs related to services provided by Independent Registered Agents.
Workers’ Compensation and Injury Management Conciliation Rules 2011 (External Link)
The Conciliation Rules support the arrangements for resolving workers’ compensation disputes in Western Australia. All parties to a dispute need to comply with the Conciliation Rules.
Conciliation forms
Online lodgement
WorkCover WA provides an online lodgement facility for submitting applications for conciliation. An electronically writeable and printable version of the Form 100 – Application for Conciliation for use by unrepresented workers or uninsured employers, or when the online system is unavailable, is below.
Forms
Please note all forms need to be printed single-sided. Forms may be printed and completed by hand or electronically filled.
- Form 100 – Application for Conciliation (PDF – 404kb)
- Form 101 – Statement of Social and Financial Circumstances (PDF – 370kb)
- Form 103 – Application for Order for Insurer to Make Payment (PDF – 266kb)
- Form 104 – Notice of Representation (PDF – 244kb)
- Form 105 – Multiple Respondent Form (PDF – 266kb)
- Form 106 – Notice of Discontinuance (PDF – 210kb)
- Form 107 – Memorandum of Consent to Finalising Order (PDF – 242kb)
- Form 108 – Application for Order and/or Assessment of Costs (PDF – 274kb)
Workers’ Compensation and Injury Management Arbitration Rules 2011 (External Link)
The Arbitration Rules support the arrangements for resolving workers’ compensation disputes in Western Australia. All parties to a dispute need to comply with the Arbitration Rules.
Arbitration forms
Online lodgement
WorkCover WA provides an online lodgement facility for submitting applications for arbitration. An electronically writeable and printable version of the appropriate application form for use by unrepresented workers, unrepresented dependants or uninsured employers, or when the online system is unavailable, is below.
Forms
Please note all forms need to be printed single-sided. Forms may be printed and completed by hand or electronically filled.
- Form 150 – Application for Arbitration (PDF – 480kb)
- Form 150A – Application for Arbitration – Workplace Fatality (PDF – 330kb)
- Form 152 – Application to Extend Time to Lodge an Application for Arbitration (PDF – 297kb)
- Form 153 – Statement of Social and Financial Circumstances (PDF – 372kb)
- Form 154 – Reply to an Application for Arbitration (PDF – 341kb)
- Form 155 – Certificate of Service (PDF – 303kb)
- Form 156 – Interlocutory Application (PDF – 296kb)
- Form 156A – Notice Consenting or Opposing Interlocutory Application (PDF – 263kb)
- Form 157 – Memorandum of Consent Order (PDF – 905kb)
- Form 158 – Order for Production of Documents or Material (PDF – 294kb)
- Form 159 – Summons to Witness (PDF – 251kb)
- Form 161 – Multiple Respondent Form (PDF – 233kb)
- Form 162 – Notice of Representation (PDF – 245kb)
- Form 163 – Notice of Discontinuance (PDF – 255kb)
- Form 164 – Application for Order and/or Assessment of Costs (PDF – 268kb)
- Form 164A – Notice Consenting or Opposing Application for Order and/or Assessment of Costs (PDF – 265kb)
A party to a dispute in the Workers’ Compensation Arbitration Service may appeal to the District Court of Western Australia against a decision of an Arbitrator. In any other case, leave to appeal may be granted where a question of law is involved.
An appeal to the District Court must be made within 28 days from when the Arbitrator provides the parties with the written reasons for the determination.
The District Court may affirm, vary, quash, substitute or make an addition to the original Arbitrator decision.
Accessing previous decisions
The jurisdiction or authority that deals with appeals depends upon when the appeal was made.
December 2011 - presentAppeals from the Workers’ Compensation Arbitration Service have been heard by the District Court of Western Australia. These decisions can be accessed via the eCourts portal.
Previous decisions of the Commissioner and Compensation Magistrate can now be accessed via WorkCover WA Online. Information about how to register for WorkCover WA Online can be found here.
November 2005 – November 2011
The Commissioner dealt with matters regarding:
- a novel or complex question of law referred by an arbitrator
- a question of law referred by a party to the proceeding before an arbitrator
- appeals against a decision of an arbitrator.
1994 – November 2005
The Compensation Magistrate dealt with:
- a novel or complex question of law referred by a review officer
- a question of law referred by a party to the proceeding before a review officer
- appeals against a decision of a review officer.
- Workers’ Compensation (Legal Practitioners and Registered Agents) Costs Determination 2018 (External link)
Link to the Costs Determination on the Legislation website.
- Fact sheet – Case Conferences (Fillable PDF – 535kb)
This fact sheet outlines how a case conference can assist all parties involved in a claim to help an injured worker return to work.
