The Western Australian workers’ compensation and injury management scheme is based on a ‘no-fault’ principle. This means you do not have to establish that your employer was at fault or negligent to make a claim. You are entitled to compensation if you are a worker, suffer an injury or develop a disease at work and require medical treatment or time off work as a result.

This section contains information about making a claim and attending medical reviews.

The legal definition of a worker includes full-time, part-time, casual, seasonal, piece and commission workers. Working directors, contractors and sub-contractors may also be defined as workers depending on their working arrangements.

If you are injured, follow these steps to make a claim for workers’ compensation.

  1. Immediately seek first aid and report the injury to your employer.
  2. As soon as possible, see a doctor of your choice and ask for a First Certificate of Capacity.
  3. Fill out a Workers’ Compensation Claim Form (available on the Worker forms page). If you have difficulty completing the form, first speak to your employer – if you are still unsure, contact Advice and Assistance on 1300 794 744.
  4. Make a copy for yourself of the Certificate and Claim Form, and then give the original documents to your employer.
  5. Your employer has five working days to lodge the Certificate of Capacity and Claim Form with their insurer.
  6. The insurer will notify you within 14 days after receiving your claim form. The notification will indicate if the claim has been:
    • Accepted

      If your claim is accepted you will receive weekly compensation payments (if your injury prevents you from working) and compensation for your reasonable expenses.

    • Disputed

      If your claim is disputed, no compensation will be paid and the insurer will advise you of the reason. If you disagree with the insurer’s decision, you can approach the insurer to re-assess the decision. If still unresolved, you may lodge an application with the Workers’ Compensation Conciliation Service.

    • Pended

      The insurer may put your claim on hold pending further information. The insurer then has another 10 days to make a decision on your claim. If the claim is still undecided after the 10 days have passed, the claim is deemed to be in dispute. You may lodge an application with the Workers’ Compensation Conciliation Service to resolve the dispute.

Your employer or their insurer may refer you to a medical practitioner of their choice before or after your claim has been accepted.

If you do not attend an appointment or obstruct an examination, it may impact your entitlement to compensation.

There are limits on when and how often an employer or insurer can require you to attend a medical examination.

You cannot be required to attend medical reviews:

  • more frequently than once every two weeks
  • at any time other than during reasonable hours
  • with more than three medical practitioners who are specialists in the same field of medicine.

If your doctor indicates on your Certificate of Capacity that you have total capacity to return to work, it’s likely you’ll return to your previously held position. If your doctor assesses that you have only partial capacity to return to work, your employer will consult with you in implementing a Return to Work Program.

For more information, see the Returning to work section.