Many common questions are answered by our Frequently Asked Questions page. The links below may direct you to some further helpful resources.

WorkCover WA’s Advice and Assistance is a dedicated knowledge-based team committed to providing guidance and assistance to all parties within the workers’ compensation system.

The team consists of Advisory Officers who provide guidance and assistance to all parties in relation to their rights and obligations under the Workers’ Compensation and Injury Management Act 1981.

To contact the team

Phone 1300 794 744 (toll free) or call (08) 9388 5555.

For the hearing impaired only

Call the text telephone TTY line on (08) 9388 5537.

On behalf of WorkCover WA, the Industrial Foundation for Accident Prevention (IFAP) delivers regular information sessions free of charge to injured workers.

View the IFAP free seminar for injured workers (PDF 430kb) for more information about the seminar.

Or view the WorkCover WA Events Calendar to register for the next available session.

Publications for injured workers are available online in PDF format or provided free of charge for reasonable use in hard copy.
The following external links may be of assistance:

  • Phone Lifeline on 13 11 14 for emergency counselling services.
  • Phone the WorkSafe Help Centre on 1300 307 877 for inquiries about occupational safety and health issues.
  • For support with depression and anxiety phone beyondblue on 1300 22 4636 or visit www.beyondblue.org.au 
  • See the Unions WA website for information and contacts. If you are a member of a union, they can often provide other support services to you when you have been injured.
  • See the Centrelink website or phone 13 27 14 for information on how your Centrelink payments or benefits may be affected by a workers’ compensation claim or settlement.
  • Phone the Australian Taxation Office on 13 28 61 for:
    • issues that may affect your personal taxation
    • enquires about superannuation while you’re receiving workers’ compensation entitlements.
  • Phone Wageline on 1300 655 266 for information about leave entitlements, or wage rates and award conditions, while you’re receiving workers’ compensation payments.
  • Details of legal practitioners practicing in the workers’ compensation and injury management scheme can be obtained through the Law Society of WA on 9324 8600.
  • Access the list of registered agents approved and regulated by WorkCover WA.
  • Visit here for information about what to do when a loved one passes away from a work-related accident.
  • For those bereaved by suicide or other sudden death, please visit here for more information.