The following frequently asked questions will provide you with information to help you achieve your workers’ compensation requirements.

A Progress Certificate of Capacity is for ongoing issues relating to the injury (initially recorded with the First Certificate of Capacity).

A Final Certificate of Capacity is for use when there is no need for the patient to visit the doctor again.

Call WorkCover WA’s Advice and Assistance on 1300 794 744 to find out more information about training dates.
They can be viewed through the State Law Publisher website via the online publications section. It is also called Special Gazette number 194, 2005.

If you need a hard copy, please contact Advice and Assistance on 1300 794 744.

WorkCover WA publishes fees for medical and allied health treatments. To view these fees, see the Rates, fees and payments page.
If you are a health provider other than a doctor, you can access codes on the Rates, fees and payments page.

Medical practitioners can use the Medicare Benefits Schedule number as your code. Information about codes can be accessed and searched on the Medicare Benefits Schedule online website.

For more information, call WorkCover WA’s Advice and Assistance on 1300 794 744.

The code for the medical service that you have provided can be found in either the Australian Medical Association’s (AMA) List of Medical Services and Fees book, or by looking on the Department of Health and Ageing’s Medicare Benefits Schedule Online website.

Please remember to include a clear description of the service provided on your invoice to the workers’ compensation insurer.

If a medical service has not been gazetted, then you will need to discuss the payment of the service fee with the workers’ compensation insurer. As a general rule, the fee shown in the Australian Medical Association’s (AMA) List of Medical Services and Fees book is usually acceptable to the insurers in such instances.

Please remember to include the service code and a clear description of the service provided on your invoice to the workers’ compensation insurer.

A worker is entitled to recover their costs for reasonable medical and related expenses. These fall under the heading of approved treatments and include such things as, visits to and treatments by your general practitioner and specialist, physiotherapist and occupational therapist.

If a worker requires treatment from a less main stream health provider for example; a naturopath, they should check with their employer’s insurer to ensure that their cost will be reimbursed prior to commencing treatment.

WorkCover WA approves persons capable of providing vocational rehabilitation services and sets conditions of approval.

Further information is contained in the application package for approved workplace rehabilitation providers.