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How do I make a claim

How do I make a claim for workers' compensation?

We understand that being injured at work can be a challenging experience for you. Consequently, we have developed this simple step-by-step guide to help you through this process. If you follow these steps, it will simplify your claim process.

If you know how to make a claim click on the Workers' Compensation Claim Form (2B) in the column to the right.

First step

First Medical Certificate. After receiving first aid at your workplace (if available) and reporting your injury to your employer, see a doctor of your choice and ask for a First Medical Certificate as soon as possible.

Second step

After being given a First Medical Certificate by your treating doctor, you will need to fill out a Workers’ Compensation Claim Form, also called a Form 2B. This form is available from your employer, your company's insurer or you can download it from the Forms section to your right. You should give the First Medical Certificate and Claim Form to your employer who has three working days to pass them on to their insurer.

It is recommended that you keep a copy of the claim form and other documents for your personal record.

Third step

Your employer's insurer is required to notify you within 14 days after receiving your claim form from the employer if your claim has been: Accepted; Disputed; or Held for further information (also called a 'Pended' claim).

Insurers have developed Best Practice Guidelines for the management of workers' compensation claims. You can access this publication here.

If your claim is accepted and your injury prevents you from working, your employer must commence making weekly payments and continue such payments on your normal payday for the duration of the medically certified period of your incapacity.

Fourth step

If your claim is disputed or if a decision is unable to be made, the insurer or your employer must advise you of the reason. If you do not hear anything within 17 days of lodging your claim, you may apply to WorkCover WA’s Dispute Resolution Directorate to resolve the issue/dispute. For more information about dispute resolution, see the Dispute Resolution channel on this website.

For further information about dispute resolution, call the WorkCover WA Advisory Services on 1300 794 744. Click here to view the DVD or call or email the Advisory Services to request a free copy.