Injured Worker Survey

In July 2010, WorkCover WA commissioned an independent survey to measure the extent to which the Western Australian workers' compensation scheme is meeting the needs of injured workers.

The purpose of the survey was to obtain information about:

• satisfaction with services provided throughout the Western Australian workers' compensation scheme
• return to work outcomes.

A total of 704 workers who had lodged a workers' compensation claim between 1 October and 31 December 2009 participated in the telephone survey.

Participants were asked about several key areas including:

• overall experience being on workers' compensation
• overall satisfaction with insurance services
• return to work experience
• general work and claim status
• heath and heathcare services
• return to work support and rehabilitation
• return to work status.

Results

Overall results from the survey are positive and indicate that the Western Australian workers' compensation scheme is successfully supporting individuals to return to work and reducing the social and economic impact of work-related injury and illness.

• Summary of key findings from the survey (PDF - 1.1MB)
• Full report of the 2010 Injured Worker Survey (PDF - 1.6MB)

However, the survey has also highlighted areas requiring further attention from WorkCover WA. WorkCover WA is committed to continuous improvement of the scheme to ensure that it is fair and accessible for all workers.