WorkCover WA acknowledges the achievement of Western Australia’s licensed workers’ compensation insurers in collaboratively developing a framework for the management of claims made by workers following a work related injury.

The Best Practice Guidelines 2008 set parameters for the insurers to follow and by doing so provides consistency across insurers for injured workers and employers with respect to processes associated with claims management.

The Guidelines demonstrate a willingness and acceptance by insurers to approach claims management in a transparent and timely manner. For the Guidelines to achieve their aim, a similar approach by employers, injured workers and other relevant parties is essential.

WorkCover WA supports the development of a set of Best Practice Guidelines and encourages suggestions for improvement, noting the Guidelines may be amended by agreement between insurers.