WorkCover WA has a commitment to providing access and support to customers and employees, with the goal of developing programs that target identified groups. The agency aims to ensure customers and employees with special needs have access to appropriate and necessary services.

WorkCover WA maintains its use of customer feedback to determine our success in delivering outputs and achieving our outcomes. Our focus on customer needs assists the agency in better aligning services and products. Ongoing research, analysis and planning in relation to this area will enable WorkCover WA to deliver focussed marketing initiatives and identify areas of service delivery that can be improved or enhanced.

Our Values
WorkCover WA is committed to providing high quality, timely services to workers, employers and the community of Western Australia. We do this by identifying our customers’ needs so that services can be shaped to meet their requirements.

In support of this commitment we:

• Actively consult with our customers to understand their needs;
• Provide accurate information to customers on their rights and responsibilities under the legislation;
• Provide policy advice to Government that is consistent and based on proper analysis; and
• Maintain the highest ethical standards.

Our Vision
Workers, employers, service providers and WorkCover WA working together to achieve a workers' compensation scheme that is fair, accessible to injured workers and affordable to employers and the community.