The Dispute Resolution Directorate (DRD) hears and determines disputes that occur between parties in the workers’ compensation system.

The DRD’s objectives are to:

• provide a fair and cost effective system for the resolution of disputes;
• reduce administrative costs across the workers’ compensation system; and
• provide a dispute resolution system that:
  • is timely and ensures workers’ entitlements are paid promptly;
  • is accessible, approachable and professional;
  • is effective in settling matters; and
  • leads to durable agreements between the parties.

This section includes:

• profiles on the DRD Director and Arbitrators
• information on Medical Assessment Panels and the Industrial Diseases Medical Panel
• the DRD e-Link quarterly newsletter