The Dispute Resolution Directorate (DRD) is an independent body that hears and determines disputes between parties in the workers’ compensation system.

The DRD’s objectives are to:

• provide a fair and cost effective system for the resolution of disputes;
  
• reduce administrative costs across the workers’ compensation system; and
  
• provide a dispute resolution system that:

 • is timely and ensures workers’ entitlements are paid promptly;
 • is accessible, approachable and professional;
 • is effective in settling matters; and
 • leads to durable agreements between the parties.

Follow the links on the right to find out more about:

• the dispute application process;
• arbitrators who will hear the disputes;
• medical assessment panels; and 
• industrial disease panels.