Advisory Service
Information, assistance,
advice

P: 1300 794 744 (toll free)
or (08) 9388 5555


Click here for more information and the TTY number for the hearing impaired
Stay Connected
Follow us on Twitter for important updates. For more details view our Twitter statement.
04 Jul 2014 - On 1 July 2014, WorkCover WA’s new certificates of capacity replaced the First, Progress and Final medical certificates. Medical practitioners and practice managers can obtain the new certificates through their software provider or download them directly from the WorkCover WA gpsupport website. Read more...
26 Jun 2014 - The Hon Michael Mischin MLC, Attorney General; Minister for Commerce, has tabled in Parliament WorkCover WA’s Review of the Workers’ Compensation and Injury Management Act 1981: Final Report. Read more...
20 Jun 2014 - The previous decisions database now includes District Court appeal decisions of determinations from the Workers’ Compensation Arbitration Service. Read more...

Advice and Assistance

As a dedicated knowledge based team, Advice and Assistance is committed to providing guidance and assistance to all parties within the workers' compensation system. The team consists of Advisory Officers who provide guidance and assistance to all parties in relation to their rights and obligations under the Workers' Compensation and Injury Management Act 1981.

  • Phone: 1300 794 744 (toll free) or (08) 9388 5555
    For the hearing impaired only call the text telephone TTY line: (08) 9388 5537

Advisory Officers

  • Provide assistance to all parties within the workers' compensation system.
  • Provide assistance to parties who experience difficulties in completing an application to resolve a dispute.
  • Attend to counter enquiries.
  • Visit workers who are unable to physically attend an interview for assistance.
  • Support and assist the Customer.
  • Provide a telephone enquiries service available to the community of WA in relation to workers' compensation.
  • Arrange interpreter sessions for parties who have limited understanding of the English language.
  • Support a TTY telephone for hearing impaired persons.
  • Respond to written enquiries from all parties within the workers' compensation system.
  • Undertake preliminary investigations into complaints from workers about irregular weekly benefit payments.
 

Printer Friendly