Advice and Assistance

As a dedicated knowledge based team, Advice and Assistance is committed to providing guidance and assistance to all parties within the workers' compensation system. The team consists of Advisory Officers who provide guidance and assistance to all parties in relation to their rights and obligations under the Workers' Compensation and Injury Management Act 1981.

• Phone: 1300 794 744 / 0893885555
  TTY (hearing impaired): (08) 9388 5537
  Email: postmaster@workcover.wa.gov.au

Advisory Officers

• Provide assistance to all parties within the workers' compensation system.
• Provide assistance to parties who experience difficulties in completing an application to resolve a dispute.
• Attend to counter enquiries.
• Visit workers who are unable to physically attend an interview for assistance.
• Support and assist the Customer.
• Provide a telephone enquiries service available to the community of WA in relation to workers' compensation.
• Arrange interpreter sessions for parties who have limited understanding of the English language.
• Support a TTY telephone for hearing impaired persons.
• Respond to written enquiries from all parties within the workers' compensation system.
• Undertake preliminary investigations into complaints from workers about irregular weekly benefit payments.