Our Customers

WorkCover WA’s main customers are workers injured due to work related accidents or diseases, employers who are required to take out workers’ compensation insurance and the Government representing the community.

Other customers include parties providing services to workers and employers such as unions, employer associations, insurers/self insurers and brokers, doctors and allied health professionals, vocational rehabilitation providers and the legal profession.

Our Comittment

In all of our customer contacts we will strive to meet the following standards.

Prompt, Courteous Service

We will answer your telephone calls promptly. Most telephone enquiries will be resolved during the initial call, however, if the enquiry is more complex a WorkCover WA officer will take time to consider your questions and call back as soon as possible.

• We will respond to telephone messages within 24 hours.
• We will respond to routine correspondence within 8 working days. Where this is not possible, we will provide an interim response advising of reasons for the delay. A contact name will be provided on responses where appropriate.
• Personal requests for information made over the counter will be attended to promptly by an appropriate member of staff.
• We will help you understand your rights and responsibilities.

Customer First: Have your say on the Services we Provide

WorkCover WA values good customer service. This brochure and reply paid form explains the WorkCover WA Customer First Feedback System.

There is also a form that can be submitted online here.

We encourage you to give us feedback in the form of: